1. Refund Overview

Thank you for shopping at PrimeVintageCellars. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The item was purchased within the last [number of days].
  • The item is in its original packaging, unopened, and in the same condition it was received.
  • You have the receipt or proof of purchase.

3. Refund Process

To initiate a refund, please contact our Customer Service team at [contact@email.com] within [number of days] days of receiving your order. Provide your order number and details of the item you wish to refund.

4. Inspection and Approval

After contacting us, you will receive instructions on how and where to send the item. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [number of days].

5. Non-Refundable Items

Certain items are non-refundable, including personalized or perishable goods, as well as items that are opened or not in their original condition.

6. Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us at [contact@email.com].

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

9. Contact Information

For any questions or concerns regarding our refund policy, please contact our Customer Service team at [toriebac@gmail.com].

10. Changes to Refund Policy

We reserve the right to update our refund policy. Any changes will be effective upon posting the revised policy on this page.

By making a purchase from PrimeVintageCellars, you agree to and acknowledge our refund policy.