1.Returns and Exchanges

Thank you for shopping at PrimeVintageCellars. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

To be eligible for a return or exchange, please ensure that:

  • The item was purchased within the last [number of days].
  • The item is in its original packaging, unopened, and in the same condition it was received.
  • You have the receipt or proof of purchase.

3. Returns Process

To initiate a return, please contact our Customer Service team at [contact@email.com] within [number of days] days of receiving your order. Provide your order number and details of the item you wish to return.

4. Shipping Your Return

After approval, you will receive instructions on how and where to send your return. Please securely package the item and consider using a trackable shipping service. We are not responsible for lost or damaged returns.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [number of days].

6. Exchanges

If you need to exchange an item for the same or a different product, please contact us to discuss the details. Additional charges may apply for exchanges.

7. Non-Returnable Items

Certain items, such as personalized or perishable goods, cannot be returned. We also do not accept returns on items that are opened or not in their original condition.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

9. Contact Information

For any questions or concerns regarding our return policy, please contact our Customer Service team at [contact@email.com].

10. Changes to Return Policy

We reserve the right to update our return policy. Any changes will be effective upon posting the revised policy on this page.

By making a purchase from PrimeVintageCellars, you agree to and acknowledge our return policy.